Shipping and Returns
General Shipping Information
- Most orders ship via FedEx or UPS who will not deliver to a PO box. Please select USPS if using a PO box.
- We offer free standard shipping within the contiguous U.S. for orders over $50.
- Orders normally ship within 24 to 48 hours after they are placed (Monday through Friday, excluding holidays).
- We cannot cancel or alter your order for made-to-order product once it has been processed.
- Expedited services such as Next Day Air and Second Day Air shipping are available depending on product selection and shipment destination.
- Next Day Air shipments will be delivered one day after they are processed by the carrier, while Second Day Air orders are delivered two days after a given carrier processes that shipment.
- The cut-off time for expedited orders to ship on the same day is 2:00p Eastern. This is subject to change without notice.
- We are not responsible for additional duties and/or charges collected by shipping carriers on behalf of your country.
- Orders may be shipped via carriers other than UPS.
- We may e-mail you with the actual freight charges for your approval prior to shipping an international order.
- If you are not completely satisfied with your purchase please contact us using the information below.
- To be eligible for credit, items must be returned in their original unopened packaging and be in sell-able condition.
- Some items have a restocking fee, for the listed brands you will be credited the full amount minus any shipping charges plus a restocking fee. This is 25% for Schaub products and 20% for Top Knobs and Hardware Resources products.
- Returns received after 30 days will not be credited.
Expedited Shipping Services
1.800.811.6302 MON - FRI 8:30a - 5:00p EST
850 Hollie Drive, Suite 100 Martinsville, VA 24112