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Shipping and Returns

At Cool Knobs and Pulls, our shipping is fast, cheap, and easy!

Standard Shipping to U.S. 48 States:

Free ground shipping for all orders over $49.00 with orders under $49.00 shipping for $7.95.
All “in stock” Standard Shipping orders will ship with 24 – 48 hours after received (Monday – Friday).

Guaranteed Express Shipping to U.S. 48 States:

  2nd Day Delivery: $19.00 per order for Eastern US Shipping Zone *
   $39.00 per order for Western US Shipping Zone *

  Next Day Delivery: $59.00 per order for Eastern US Shipping Zone *
   $69.00 per order for Western US Shipping Zone *


(Rates apply to orders for order quantities of 100 pcs or less of cabinet hardware pulls, hinges and knobs or 10 pcs of bathroom towel bar hardware and hooks. For quantities greater, actual shipping charges will be applied.)

All “in stock” Guaranteed Express orders will receive the highest priority status and are guaranteed to ship the same day as ordered, if ordered before 2:00 pm eastern time (Monday – Friday). Orders placed after 2:00 pm will ship the next business day. If you choose the Next Day Delivery option, you will receive your order on the next business day. If you choose 2nd Day Delivery, you will receive your order on the 2nd day after your order is shipped.

Guaranteed Express Shipping Policy:
If you choose one of our Guaranteed Express Shipping services, and if we can fill your order completely from stock, we guaranteed that your order will ship the same day as placed, up until 2:00 p.m. eastern time (on business days). Orders placed after 2:00 p.m. eastern are guaranteed to ship the next business day. Orders placed on weekends and holidays will ship the next business day.

* Shipping Zones by State:


EXCEPTION: GRANITE AND MARBLE SINK BOWLS ARE NOT ELIGIBLE FOR GUARANTEED EXPRESS SHIPPING. 

Alaska, Hawaii, Virgin Island & Puerto Rico:

All AK, HI, VI, & PR orders: $22.50 per order for Standard Shipping (USPS Priority Mail)

Canada:

All orders to Canada: $29.00 USD per order for Standard Shipping (USPS Priority Mail International)

International other than Canada:

All international orders (other than Canada): Actual Shipping Charges will be applied to your order. International orders will be shipped via USPS Priority Mail International. The shipping charges will be indicated on your packing list when you receive your shipment. If you wish to know the shipping charges in advance of the shipment, please make a comment on your order or send us an email requesting notification of the shipping charges.

We ship to any address in the world.

(Rates apply to orders for order quantities of 100 pcs or less of cabinet hardware pulls, hinges and knobs or 10 pcs of bathroom towel bar hardware and hooks. For quantities greater, actual shipping charges will be applied.)

Return Policy:

Customers may return items up to 45 days after purchase for credit. You will be credited the full amount minus the applicable restocking charges and exceptions listed below. Customers will not be credited for applicable shipping charges and customers are responsible for return shipping costs. Returned items must be in their original unopened packaging to qualify for credit.

Items returned within 30 days of customer receipt will incur a 15% restocking fee.

Items returned between 31 and 45 days of customer receipt will incur a 25% restocking fee.

Items returned after 45 days will not be credited.

Exceptions to the above policy:

Solid Granite and Art Glass orders: These items are "made-to-order" and all returns for these parts will incur a 45% restocking fee. Cancellation of products in these categories after 24 hours of being placed, will incur a 45% restocking fee. This is because at that point, your custom order will already be in production.

Schaub & Company Collection: All returns for our Schaub Collections will incur a 25% restocking fee.

GATCO, INC: All returns for our GATCO Collections will incur a 35% restocking fee.

Thank you for shopping at Cool Knobs and Pulls.com!


 

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