ORDERS OVER $50 RECEIVE FREE GROUND SHIPPING TO THE CONTIGUOUS US.

Shipping and Returns


General Shipping Information

  • Most orders ship via FedEx or UPS who will not deliver to a PO box. Please select USPS if using a PO box.
  • We offer free standard shipping within the contiguous U.S. for orders over $50.
  • Orders normally ship within 24 to 48 hours after they are placed (Monday through Friday, excluding holidays).
  • We cannot cancel or alter your order for made-to-order product once it has been processed.


Expedited Shipping Services

  • Expedited services such as Next Day Air and Second Day Air shipping are available depending on product selection and shipment destination.
  • Next Day Air shipments will be delivered one day after they are processed by the carrier, while Second Day Air orders are delivered two days after a given carrier processes that shipment.
  • The cut-off time for expedited orders to ship on the same day is 2:00p Eastern. This is subject to change without notice.


International Shipments

  • We are not responsible for additional duties and/or charges collected by shipping carriers on behalf of your country.
  • Orders may be shipped via carriers other than UPS.
  • We may e-mail you with the actual freight charges for your approval prior to shipping an international order.


Returns

  • If you are not completely satisfied with your purchase please contact us using the information below.
  • To be eligible for credit, items must be returned in their original unopened packaging and be in sell-able condition.
  • Some items have a restocking fee, for the listed brands you will be credited the full amount minus any shipping charges plus a restocking fee. This is 25% for Schaub products and 20% for Top Knobs and Hardware Resources products.
  • Returns received after 61 days will not be credited.


1.800.811.6302 Mon - Fri 8:30a - 5:00p EST

info@coolknobsandpulls.com

850 Hollie Drive, Suite 100 Martinsville, VA 24112
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