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Cool Knobs and Pulls.com is pleased to offer a limited Samples Refund Program whereby our customers can evaluate up to three sample items and then be refunded for the two items that you do not choose as the final purchase item. Here is the procedure and the conditions:
Qualifying Products: The only products that qualify for our Samples Refund Program is our CKP Brand Products and Wellington Brand Products, excluding our CKP Brand Granite Hardware (these granite items are not eligible for the programs) & Art Glass Hardware. All other brands are not eligible.
Sample Order – Place your sample order, as you would any order, either online or by phone. Your sample order needs to be for three different items or finishes. You will be charged for these sample items at the normal price, plus shipping. A qualifying sample order can only consist of a maximum of three individual items. Any item with a retail value of $15.00 each or more does not qualify for our free sample offer. Also, switch plates, home accent items, and bath accessories are excluded from this offer.
Sample Refund – To qualify for a sample order refund, your subsequent order must total a minimum value of $100.00, not including shipping or tax. Your order must contain at least one of the items placed on your sample order. When you place your order for $100.00 or more, please reference your sample order number in the comment box when checking out. If you call us with your order, please give your sample order number to the customer service rep. We will then refund to you the price of the two sample items that you did not use plus the $8.50 shipping charge. A credit will either be applied to your final order or issued as a separate transaction. You will not need to return any samples to us.